[HELP!]My AM account was disappeared!

[Sky Blue Air]

My AM account was disappeared!
I was very angry about this.
The problem begin after the testing of updated administration systems for Multiworlds.
I'm a user that registered before the Multiworlds Launch.
I don't know since the admin reply my email.

Eh??
Your account has not been affected by the database error. You should be able to log in.

Then i reply:

But i can't login with these
''Either the email address and password entered do not match those on the file, you have not activated your account or you are not appoved for testing.''

i'm sorry for create a new account for observe and check my airline and
I can't find my airline in world # 4.
My airline name is Sky Blue Airline in asia.
Where is my data?

He said:

You asked for a reset, which was carried out promptly.....
so, you need to rebuild your airline before it appears in ranking.

I was shocked when i check the ranking,
My airline was disappeared without a trace.
Be honestly,i never Multiple Account.
Could you re-build the acount for me please?
Thank you!

[dktc]

No one ever said you have multiple accounts

on Apr 10

From you...

 
 
For reset my Airline mogul account
 
 
e-mail:*censored*
world:world#4
 
Thank you!
!

My reply....

Done.
 
Please go to "rent gate" and choose an airport, then click "rent". The game will then ask you to create a free base. Thanks.

then.... from you again, on the same day....

First name:*censored*
Last name:*censored*
Nickname:*censored*
email address:*censored*
world number:World #4
airline name:Sky Blue Airline
airline id (if you recall):891
airplane name(s):
CASA C2112-300 X 2
Airtech Canada DHC-3/PYL-35 Beaver X 2
Short 360-210 X 2
routes:
Hong Kong(VHHH base)
to Taiwan and South China
There are 10 routes.
anything else you could remember that could help us identify your airline...
Asia ranking No.4 in World #4
World ranking about No.42 in World #4
 
P.S.
Please help me to identify my airline.
Thank you Ariline mogul admin!

me...

Eh??
 
Your account has not been affected by the database error. You should be able to log in.

you...

Oh!
But i can't login with these
''Either the email address and password entered do not match those on the file, you have not activated your account or you are not appoved for testing.''

me...

hmmm.... let me check and get back to you....

then I forwarded it to other staff

you...

Oh my god!
i'm sorry for create a new account for observe and check my airline and
I can't find my airline in world # 4.
My airline name is Sky Blue Airline in asia.
But where is my data?
 
please check it immediately thanks

(although I appreciate your honesty, I didn't even check that~~)

me....

You asked for a reset, which was carried out promptly.....so, you need to rebuild your airline before it appears in ranking. Quoted below are our correspondence for the reset (ie. the first two messages above)

you...

Could you fix it please?
 
thanks!

I have no idea what "it" refers to~~

you...

Could you re-build the account for me?
plase reply soon

me, just now...

Airline reset is done and it is done. We can't go back. You can re-build your own airline, but I can't. Sorry

I still don't get the problem... you asked for a reset, from YOUR OWN EMAIL ACCOUNT, and I carried out as ordered. Although it is weird that someone with your amount of cash to ask for a reset, who am I to question your decision? You should be able to log in without any issue (unless you forgot your password that is, which is nowhere mentioned in your emails to us). You can still go into the world you are in. Of course, your airline would not be on the first page of the ranking seeing that you got the reset you asked for. I really don't see your problem here.

If your request for a reset is by error, don't take it out on us.