Messages

166

General Chat / Re: GCM Question

« on: November 15, 2014, 04:14:27 am »

I have taken a look at the code and the sort order is a little strange, I'm scratching my head trying to think why I set it up to be this way.

It sorts by departing airport (Airport ID specifically) and limits the map to 2,000 airports. We have found going over 2,000 will cause the map to break. We could increase that limit fractionally more, but because some airports use IATA codes and some ICAO, the extra character in the ICAO codes limits how many times a larger route map will actually display.

We could change the sort to ensure the most recent routes are included and the oldest disappear, that might have more value as I feel people are more interested in their latest route developments rather than their first.

167

Bugs / Re: Aircraft Age?

« on: November 03, 2014, 01:01:21 pm »

Hi there,

It looks like the date of delivery for the aircraft got a little screwed up. I have fixed the date and the aircraft age is back to normal for all 5 of your starting aircraft.

Thanks

168

Game Updates / Re: Airline Mogul outage

« on: November 02, 2014, 03:46:38 pm »

Minor, minor, minor issue, but the logos in Fleet Management are not uploading. A red box comes up that says "File number 1 could not be moved"

I deleted all my logos when the game got back up and running, as they weren't displaying and as such I couldn't see what the fleet names were.

This has now been fixed, give it a try and let us know if it still is causing difficulties.

169

Game Data / Re: Milan Malpensa Pax Update 2007

« on: October 31, 2014, 03:07:02 am »

Why does this thread have over 20 000 views? Are Italian airports really that interesting?

There must have been a good ranking in Google searches or something similar!

170

Game Updates / Re: Airline Mogul outage

« on: October 31, 2014, 03:05:39 am »

In Game Purchases not available

This problem has now been resolved.

Here is one remaining issue I've noticed : the player's airline logo does not display. A minor issue, after all....

I have fixed the logo issue. Unfortunately people do need to upload their logos again, but once they do they will display correctly.

Private World Creation is back online also, sorry for the downtime on that feature. I was taking the opportunity of world creation being offline to tweak some back-end elements. 

171

Game Updates / Re: Airline Mogul outage

« on: October 30, 2014, 12:53:53 pm »

In Game Purchases not available

Thanks for the report, I will take a look into it later today.

172

Game Updates / Airline Mogul outage

« on: October 21, 2014, 05:11:27 am »

All,

Airline Mogul is currently experiencing an unplanned outage and the game is currently offline. We are working to get things back to normal. In the mean time each world is effectively paused, and the calendars will not move until the game is back online.

We will let you know once we have further updates.

Thanks for your patience.

173

Game Updates / Airline Mogul User Help

« on: July 22, 2014, 03:33:32 am »

All,

Over the past couple of years we have been using Intercom extensively along with email as our main contact point and help portal. In the near future we will be retiring Intercom and continuing to offer support as we always have done over email, as well as here on the forum.

To make this transition easier we have created a help page which can be found on the top right of every page when you login to Airline Mogul. On this page is a list of frequently asked questions and the most common problems users encounter. It is also dynamic and will help you with different parts of the game depending on whether you are just after logging in, or are in a world.

I would like to invite you to take a look at the page and let us know if there is anything you feel is missing but would be important to have. Let us know and we will do our best to incorporate the feedback.

Thanks!

174

General Chat / Re: Any API in place?

« on: July 22, 2014, 03:17:29 am »

Hey guys, are there any plans to open up an API to the game?

Hi there, we don't currently have plans to open up an API. But if we did, what would you like to use it for? Pulling information or also managing your airline through it?

175

Bugs / Re: Unable to swap a flight

« on: January 26, 2014, 03:42:48 pm »

Have you tried updating the route with the existing ticket price and aircraft? And if so what was the result? I will see if I can spot what could cause the issue when swapping.

176

Bugs / Re: Unable to edit a flight

« on: January 15, 2014, 03:40:53 am »

Hi there,

I tried to take a look but it appears you may have cancelled the route? This error can occur sometimes if you swap out a route or cancel a route that is required for the aircraft to flow through all of the routes you want it to fly. If you are still having the issue let us know the route id and we will take another look.

Thanks

177

Bugs / Re: DOC Decreasing? [PW #2522]

« on: November 12, 2013, 01:19:45 am »

There is potential that the cost of oil is increasing which is driving higher operating costs. I will see what's supposed to happen in the timeframe and see if that sounds reasonable.

178

Suggestions / Re: Too many aircraft?

« on: October 31, 2013, 11:10:18 pm »

One thing that really amplifies growth is Aircraft Brokers. You can see how quickly airlines pass the €1bn value mark as well as ordering large jets when brokers are in a world. They help fuel incredible growth that would not otherwise be possible without them. I usually get brokers asking for extra help handling their large orderbooks but I try to resist because I know helping them will only fuel growth even more.

Some pace to the game, including orderbooks would be nice. But I believe the main issue is airlines are far too profitable compared to real life.

179

Bugs / Re: Map inconsistencies

« on: October 31, 2013, 11:08:38 pm »

We used to exclude a complete list of airports which may have gotten dropped at some point. I must dig it out and be sure to add these two airports to it!

180

Bugs / Re: Cannot join Public world 2707

« on: September 24, 2013, 11:54:11 pm »

The forum lost a lot from in-game message boards but the game itself is sustaining its active user base.