No American airline should be on this top 10 list. Americans who haven't flown an airline based outside the US have no idea how superior the other airlines are.
EDIT: expect maybe Southwest
SouthWorst and superior in the same quote....
Oh come on. Everyone knows Southwest is the flying bus, but still- you get the most out of what you pay for. Why pay double, triple the price on other "full-service" US carriers for about the same quality?
-Significantly lower fares. Check for yourself: http://www.southwest.com/hotfares/hotfares2.html
-They have the a better frequent flyer program than the other US carriers, especially for students (its not based on mileage). Students: book 3 roundtrips, get 4th free
-Less delays, more convenient because they use secondary airports (ie. Dallas Love, Chicago Midway)
-No seating assignments (sit wherever you want)
-No fatalities in history
I'm not saying Southwest is the best airline in terms of service, but when you consider cost and ease of travel, I think it ranks among the best.
Lets take a look at these 'good' points of SouthWorst....
Check those prices for routings to other hubs of the 'legacy' airlines...... I've flown ORD-PHX dozens of times on America West and payed less than SouthWest every single time...
Better frequent flyer plan, maybe in certain cases but not for everyone. Some of the other perks offered either officially or unofficially to FF'ers on other airlines beat free flights. Like last minute changes for free, or priority/late check-ins.
Give me an assigned seat anyday, not to mention even SouthWorst has experimented with it. Plus, I have never gotten stuck in a center seat as a FF member on other airlines. EDIT-> I even had a customer service agent at US Airways(west, right after the merger) move my last minute reservation out of a center seat with the statement, 'Our frequent flyers don't sit in center seats'
MDW means just as many delays, and much worse security than ORD. Not to mention its in the ghetto.
There is a family in Indiana that would VERY much dispute no fatilities after SouthWorst's disregard for safety caused their plane to run over the families' car and kill their 4 year old child........