Unable to change password

myflyingsky · **on:** August 06, 2007, 01:12:48 pm

After changing the password, I cannot login in with my new password and it display a message

"Either the email address and password entered do not match those on the file, you have not activated your account or you are not appoved for testing"

Than I just reset my password and use new generated one to login. Than I change the password again and it still doesn't work.....

Can you help me to fix it?? Thx!!

Airline ID: 948

myflyingsky · **Reply #1 on:** August 06, 2007, 02:48:56 pm

Thx for you help...

I tried to login with the password you resetted. However after I change to new password, I still cant login with the new one. It just display the same message.

Maybe, there is some bug in the system?

Anyway, I have to use the auto-generated password to login now.

Thx again~~~

StephenM · **Reply #2 on:** August 06, 2007, 02:57:07 pm

Hmm, not too sure on that one as I've never had reports of it not working. May be there is a special character that you used such as ' or " that could have caused it?