Airline Mogul Forum

Airline Mogul => Bugs => Topic started by: re5al on June 08, 2009, 04:07:11 pm

Title: [Fixed] Premium Gate Search Utility
Post by: re5al on June 08, 2009, 04:07:11 pm

I have just paid to have the premium feature of the gate search tool.

There seems to have been a problem with the entire process.

I paid my 3 euros and received a code which I then redeemed as directed. When I did this, my paid token total has dropped from 30 to 10 when the tool states that the upgrade costs 10 paid tokens.

Now when i click the gate search option in the menu tab I am shown the basic search and told that I need to upgrade. Yet when i click upgrade I am told that I already have the premium tool. Please help as I have a number of new aircraft which I need to assign routes to.

Thanks,

Nic Guest

26123 Air Bejing GW#645

Title: Re: Premium Gate Search Utility
Post by: dktc on June 08, 2009, 04:14:49 pm

We have received your email. Unfortunately, Stephen is the only one who has the power to take care of it, and so there will be a slight delay while we wait for him to come online. Thanks for your understanding.

Title: Re: Premium Gate Search Utility
Post by: StephenM on June 09, 2009, 04:34:18 am

Our records show that you bought the feature twice. I'll try to make a check so that this does not happen in future.

10 tokens have been refunded.